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  • IDG Contributor Network: The challenge of balanced content moderation

    It’s hard not to sympathize with Facebook. Alex Stamos, formerly chief security officer for Facebook, said in his recent Senate testimony that digital platforms face demands for “incompatible solutions.”

    “The news media regularly bemoans the power of these companies while calling for them to regulate the political speech of millions. Policymakers demand that the companies collect as little identifiable data as possible on users while also expecting them to be able to discern professional spies from billions of legitimate users. Political parties around the world ask for the platforms to censor their opponents and appeal any equivalent moderation of their own content.”

    To read this article in full, please click here



  • IDG Contributor Network: To make tech more inclusive, you must first understand why it isn’t

    Data has shown us time and time again that the tech industry is predominantly led and managed by white men. Though the numbers of white women are paltry in comparison, with 14% at the professional level, 18% at the manager level and 15% at the executive level, their numbers far outpace those of Latinx and black women, which both hover below 2% in all three categories. These white men and women occupying powerful roles are benefiting from privileges that they may not realize — many of which perpetuate the racist and sexist systems and structures that exist today.

    To read this article in full, please click here



  • What is a customer journey map? A new playbook CIOs must master

    The digital era has altered C-suite dynamics. Once unlikely collaborators, IT and marketing are partnering closely on new customer-facing technologies, an acknowledgment that both parties must work together to help their companies — and careers — thrive.

    To read this article in full, please click here

    (Insider Story)

  • At State Street, design thinking drives digital strategy

    A core tenet of successful digital transformation is a laser focus on customers. After all, if your organization struggles to relate to your customers, delivering the products and experiences they desire is next to impossible.

    To read this article in full, please click here

    (Insider Story)

  • Kaiser Permanente’s digital transformation is creating a healthier America

    When Kaiser Permanente Chairman and CEO Bernard J. Tyson announced the healthcare provider’s mission to “improve not only the health of our members, but also that of our communities,” Dick Daniels, executive vice president and CIO, knew technology would be a major driver in achieving that ambitious goal. Daniels, who has been EVP and CIO of Kaiser Permanente since 2015, shared with me his thoughts on how technology is helping the organization be a transformational agent for health and healthcare in America.

    Martha Heller: What does transformation mean to Kaiser Permanente?

    Dick Daniels: For the past year, we have been working on a strategy to build a healthier America with a focus on key areas, three of which are personal health, community health, and medical excellence.   

    To read this article in full, please click here



  • BrandPost: The 2019 numbers are in – IDC’s ‘State of IT Resilience Survey’

    For many organizations, understanding how resilient they are can be a nebulous issue. It’s tricky to measure it objectively in a way that allows real comparison with peers or rivals. Yet, it’s something most business leaders want to get a really good handle on because, if you can measure it, you can manage it.

    Drilling down into specific business functions, such as IT, can be not only really useful, but increasingly mandatory to understand for digital business. We define IT resilience as being prepared for any type of disruption – planned or unplanned – to eliminate the risk of downtime so your customers’ experiences are seamless, and your focus remains on projects that drive transformation.

    To read this article in full, please click here



  • BrandPost: Adobe Commerce Cloud Launches Headless Offering to Serve the High Customer Experience Needs of Enterprise Customers

    Businesses are eager to embrace new commerce channels and technologies to get closer to their customers and grow conversions. Yet to do this effectively, they must overcome four key challenges: 1) needing to constantly innovate their digital customer experience at speed and scale; 2) designing coherent experiences across multiple touchpoints and technologies; 3) eliminating data silos to effectively harness data and drive real-time decisioning; and 4) integrating new technologies while minimizing disruptions to existing business operations.

    To achieve such fine-grained control and create rich and differentiated customer experiences, many companies are turning to “headless commerce” which accommodates an unlimited variety of web, social, mobile, IoT and in-store digital touchpoints, while separating them architecturally from the commerce platform using APIs to deliver commerce services. This improves flexibility to power a wide range of omnichannel scenarios, to commerce-enable any system, application or IoT device, and to seamlessly integrate with any content management systems. A successful headless commerce strategy requires a rich array of capabilities that are open, extensible and easily consumable by developers that have little or no experience with the underlying commerce platform. These capabilities include flexible APIs, extensible microservices, new omnichannel integrations, and comprehensive management tools.

    To read this article in full, please click here



  • BrandPost: 5 Questions with a Mergers & Acquisitions Expert

    Bob Ridout knows a thing or two about mergers and acquisitions. For a decade during his 39-year tenure at DuPont, he served as Vice President and CIO and oversaw $60 billion worth of M&A for the iconic chemical company.

    While he’s technically retired now, the long-time executive still spends a lot of his time working. He serves on various advisory boards including one at Domo, a software start-up that Ridout believes has the potential to ease a lot of the pain that comes with mergers and acquisitions.

    To read this article in full, please click here



  • IDG Contributor Network: How close are we to platform domination in healthcare’s digital business models?

    Platform domination is a feature of several industry sectors, especially ones where there is a winner-takes-all outcome that is hard to replicate or compete against. Google dominates search. Amazon dominates e-commerce. Facebook dominates social media. And so on. In several industries, dominant incumbent firms have also developed their own platforms to get in front of disruptive innovation. Research by consulting firm McKinsey suggests that across sectors in developed economies, a single digital platform prevails 75% of the time, citing examples of Daimler, Nike, and Unilever.

    To read this article in full, please click here



  • What an IT career will look like in 5 years

    If you sketched out how IT roles will change in the coming years, you’d likely envision tech roles maturing around emerging and high-value technologies, such as AI, data science, and the cloud, as well as a continuing focus on security across industries and business divisions.

    To read this article in full, please click here

    (Insider Story)

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