Reduce SAP support by 70%

The market for third-party SAP application support gained another player on Thursday, with Spinnaker Support announcing a service that will place it in competition with the likes of Rimini Street.

Third-party support companies cater to ERP software customers that have stable systems and little desire to go through the expense and difficulty of upgrading to newer versions, which are only legally available through vendor-provided maintenance.

Spinnaker had already been providing support for Oracle's JD Edwards software, as has Rimini Street. The "same high-quality maintenance formula" will apply to SAP customers that go with Spinnaker, the company said in a statement. Spinnaker has even hired a former Rimini Street executive, Shawn du Plessis , to lead its SAP practice. Du Plessis "designed and launched" Rimini's SAP business, according to Spinnaker.

SAP customers that` switch to its service stand to lower their current support costs by nearly 70 percent, Spinnaker claimed. In contrast, Rimini Street has maintained that customers will save at least 50 percent of their bills.

Interesting, has any one tried 3rd party SAP support? I know of a few cased of JD EDwards 3rd party support with varying experience but don't know anyone who is using 3rd party SAP support.

Oh, that will be interesting to learn more about.
I suppose this is the price SAP has to pay for creating a stable product!

I am going to take a look at that, could be interesting, we need the savings.