MILANO, 13 ottobre 2021 – Oggi, per un’azienda, offrire un'esperienza cliente differenziata sta diventando una leva cruciale per distinguersi nel mare magnum digitale. Le ultime ricerche di IDC mostrano che quasi il 50% delle imprese di tutto il mondo considera il miglioramento della customer experience e della customer satisfaction (CX/CSAT) una delle principali priorità aziendali per il 2021.
SINGAPORE, October 14th, 2021— Over the past year, organizations across Asia/Pacific had to recalibrate their business models as every aspect of operation was disrupted by the pandemic. While there are many factors at play, Covid-19 highlighted the weaknesses of the global supply chain, with production and distribution of essential goods halted as lockdowns were enforced. Organizations will need to handle changes related to climate, shipping, and scarcity, compelling enterprises to reevaluate their supply chain priorities as a matter of urgency. To support the growing need for data-driven and regionally relevant insights into the supply chain, IDC Asia/Pacific recently launched its newest information center here .