The COVID-19 pandemic has forced organizations to reexamine their IT priorities, but many digital transformation initiatives underway before the crisis have become more pressing than ever.
Nowhere is this more true than for remote working, a trend that will continue after the crisis has eased. Shifting more work off-site not only improves agility and flexibility—a key transformation initiative—it will also help organizations reduce their costs at a critical time.
“The new reality is that over the next couple of years, we’re going to be living in a world that’s more digitally connected than ever,” said Steve Bates, Global Leader of KPMG’s CIO Center of Excellence. “Both employees and customers now expect a seamless experience across platforms. To achieve it, organizations will need to build a highly connected, digitally-enabled architecture linking the front, middle and back offices.”